Help & FAQ
Self-service checkout synced with your organization's finance platform.
Shop in 3 steps
Step 1Scan attendant QR
Point your camera at the branch attendant's code to link your order to their register.
Step 2Add items to cart
Browse the branch catalog and build your order in seconds.
Step 3Confirm & pay
Review totals, sign in with your phone, and receive your invoice instantly.
Or discover a shop
Search organizations with salable inventory and pick a branch to shop online.
Frequently asked questions
How do I pay a pending bill?
Open Home to see pending bills, tap an invoice, then pay with M-Pesa or card. Your receipt appears once payment is confirmed.
What is Discover?
Discover lets you search organizations that have opted in and shop from a branch catalog without scanning a QR code first.
How does scan checkout work?
Scan links you to a branch attendant's register. Add items, confirm your order, and an invoice is issued in finance for you to pay.
Where are my receipts?
Paid invoices appear under Home. Open Accounts to search by invoice code, receipt, or M-Pesa reference, download organization statements, or open a paid item for the finance receipt PDF.
How do I download my account statement?
Open Accounts from the bottom menu, expand an organization account, then tap Statement PDF.
Can I top up a business account?
Yes. On Accounts (Personal workspace), open an organization card, enter an amount under Topup, and confirm the M-Pesa prompt. Funds credit your customer account for future invoices.
How do I manage my organization's receivables and payables?
If you are a team member of an organization, use the workspace switcher in the header (Personal · your orgs). In organization mode, Home and Accounts show that org's customer invoices (receivables), vendor bills (payables), and pending payment approvals. Create documents and post payments in Finance for full books.
What appears in Notifications?
Your inbox shows a chronology of events: quotations, invoice issued (Unpaid), partial payments, payment received (Paid/receipt), voids, payable approvals, and messages from organizations. Status badges show Paid, Unpaid, Void, Partially paid, or Quotation. Open the bell icon any time.
Can my business message customers in the app?
Yes. Switch to your organization workspace, open Notifications, and use Message customers to send payment reminders or custom notes. Recipients see them in their personal notification feed immediately.